News and Announcements icon

Dynamics 365 CommunityForums Customer Insights - Journeys forum Form submission not sh...

Customer Insights - Journeys forum

Answered

Form submission not showing

(1) Share

Report

Report

Posted on by Community member

5

Hello

I have a marketing form that is hosted and i was entering all the data. Initially i could see all the submissions but now after filling the form I cant see any new submissions. The submission is successful but can view it in the submission tab

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

Form submission not showing

Hi,

This may be due to the form matching policy.

For example, a contact-match strategy is based on email addresses only.
If the email address in the submitted data is the same as an existing contact's email address, the submission will be used to update that contact, the new contacts will not be created and therefore new submission records will not be seen.

For more information on how to set up the form matching strategy refer to this official document:
https://learn.microsoft.com/en-us/dynamics365/marketing/mkt-settings-matching

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Dengliang Li

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 290,263 Super User 2024 Season 2

#2

Martin Dráb 228,112 Most Valuable Professional

#3

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans