Form submission not showing

(1) Share

Report

Posted on by Community member

Hello

I have a marketing form that is hosted and i was entering all the data. Initially i could see all the submissions but now after filling the form I cant see any new submissions. The submission is successful but can view it in the submission tab

I have the same question (0)

All responses (1)

Answers (1)

Verified answer

Dengliang Li Microsoft Employee on at

Like (0)

Report

Form submission not showing

Hi,

This may be due to the form matching policy.

For example, a contact-match strategy is based on email addresses only.
If the email address in the submitted data is the same as an existing contact's email address, the submission will be used to update that contact, the new contacts will not be created and therefore new submission records will not be seen.

For more information on how to set up the form matching strategy refer to this official document:
https://learn.microsoft.com/en-us/dynamics365/marketing/mkt-settings-matching

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Dengliang Li

Was this reply helpful? Yes No