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Hello all, A user unsettled a payment for a vendor and the following issues occurred:
The original line was a $913.76 credit (reimbursement) however looking at the settlement details, the total settlement was $1,346.26 which was over by $432.50.
This over settled amount is now showing as a credit of $432.50 on the transaction, and has also flipped the sign on the $913.76 (is now showing as a DEBIT as opposed to CREDIT)
As a result, this $913.76 is also showing as balance owing on the vendor statement.
Any help with this issue would be greatly appreciated. Regards, JH113
HI,
Cant you make the undo settlement and proceed?
Hi JH113,
Can you provide more information on the invoice(s) and payment(s) that were settled?
Would be interesting to know if there were discounts that have automatically been settled for example due to an over/underpayment.
Many thanks,
Ludwig
1) Go to vendor transactions filter for the given voucher and search for that payment.
2) Check history tab to see the vouchers which were settled against this payment. Note which one is incorrect if any.
3) Go to vendor master (invoice tab) and click on the closed transaction editing. From here change the settlements.
Hello JH113,
Have you been able to get your issue resolved in the meantime?
Would be great if you could keep us informed whether you still need some help from the community.
Many thanks and best regards,
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