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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / User can't edit a ...
Customer experience | Sales, Customer Insights,...
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User can't edit a Contact of which he is the owner

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Posted on by AleVer 45

Hi,

I have a CRM user that see a Contact as Read-Only in spite of he is the owner of this Contact.

How it is possible? I tried to reassign it via "Assign" button but the user still see it as Read-Only.

The related Account is owned by another user but they are in the same Business Unit.

Any help is really appreciated.

Alessia

I have the same question (0)
  • erhan.keskin Profile Picture
    erhan.keskin 2,253 on at

    Hi,

    Sorry to ask this, is this record Active or Inactive? If it is Inactive, then it will be ready only, no issue.

    Can you please check the security role of the user what privileges the user have?

    Regards,

  • AleVer Profile Picture
    AleVer 45 on at

    No, the problem is that the record is Active.

    Below the privileges of his security role, any idea?

    pastedimage1576238908276v1.png

    Thanks in advance.

    Alessia

  • erhan.keskin Profile Picture
    erhan.keskin 2,253 on at

    Thanks for sharing the detail.

    Please go to the user record, and check the "Access Mode". If it is not "Read-Write", change it to "Read-Write" (i assume this is one the it needs to be for this user)

  • AleVer Profile Picture
    AleVer 45 on at

    No, unfortunately the user has already Access Mode as "Read-Write".

    I forgot to tell you that the problem does not happen on all Contacts but only on a specific one.

    Thanks in advance.

    Alessia

  • erhan.keskin Profile Picture
    erhan.keskin 2,253 on at

    Did you sort this out?

    There must be a condition for this record, check the sharing and access team definitions.

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