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Microsoft Dynamics AX (Archived)

The quantity being returned is greater than what can be covered by the return lot - Sales and marketing/All return orders

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Posted on by Community Member Microsoft Employee

Hello Ax Experts

I need a help about this issue: 'The quantity being returned is greater than what can be covered by the return lot'
Print1.PNG

Sales order (outbound) OV000005086
Sales order (return) OV000005088

When I verify the item 'transactions' in 'Manage Inventory' I see just the outbound (sold) transaction, not the inbound (received) item for OV000005088 order.
Print2.PNG

If the quantity being returned not returned yet why this issue?

More information: the item is not controled by Batch number or Serial Number
Print3.PNG

Thanks in advanced

*This post is locked for comments

  • Suggested answer
    Weaveriski Profile Picture
    Weaveriski 23,616 on at
    RE: The quantity being returned is greater than what can be covered by the return lot - Sales and marketing/All return orders

    Do you have any return orders for the item that are the +ve  sales orders of status registered at the top of the list. Check those orders and the line details setup tab to check the return lot id against the lot id you are trying to add to another return order. The return order does not have to be processed for the warning, you would not want to create two return orders for the same lot.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: The quantity being returned is greater than what can be covered by the return lot - Sales and marketing/All return orders

    Hello folks,

    The problem still.

    Both KBs didn´t works.

    Best Regards

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: The quantity being returned is greater than what can be covered by the return lot - Sales and marketing/All return orders

    Hi Ludwig,

    Thanks for your quick response.

    Our system version is R3 6.3.100.309 (kernel and Application).

    We checked this KB2952307 is to R2 system but we found KB3073207 for R3 and we will apply in test system for verify the solution.

    Thanks again

    I will update this issue soon.

  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: The quantity being returned is greater than what can be covered by the return lot - Sales and marketing/All return orders

    Hi Pablo, What AX2012 System Version do you use? Can you check hotfix KB2952307 on LifeCycle Services whether this applies in your case? Ludwig

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