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Hi there!
I am need to be able to access activities and see history of activities easily on a D365 Service case. In looking at configuration, I am unable to add this option - my idea is that an agent can either click to add an activity from the main case form and see a history of activities (in our case emails & internal comments) right on the main page of the case form. Is this possible?
Thanks!
Hi SharalynCheney,
You could add a timeline on your main case form or add subgrid.
Please refer to these links:
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