Remove CRM Tag when sending email from crm and still track

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Posted on by Leif_23

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Hi!

I love the feature to send mails from the CRM and its feature to see openings etc.. However since I removed to CRM tag, replys to my initial mail won t be tracked back to its origin...

Is there a solution to track mails without the CRM tag in the subject line?

Thx!

Best

Leif

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LuHao 40,892 on at

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Hi partner,

Go to System Settings, under Email tab, enable Use correlation to track email conversations.

Go to Personalizations Settings, under Email tab, select Track to Email messages in response to Dynamics 365 email.

In this way, although emails do not have CRM tags, when you track an email, all previous emails in its conversation series will be tracked.

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LuHao 40,892 on at

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Hi partner,

Please click Yes under "Did this answer your question?" to close this thread.

Thanks.

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Leif_23 169 on at

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done - super sorry! It worked perfectly!

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