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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Empowering Customer En...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Empowering Customer Engagement: Microsoft Digital Contact Center Platform

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Posted on by Daniyal Khaleel 764 Most Valuable Professional
My Question is that why Voice Moudle in contact center in not available in pakistan?
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Dynamics 365 Customer Service
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  • Suggested answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,375 Most Valuable Professional on at
    The Voice channel in Dynamics 365 Customer Service (Contact Center) is not available in Pakistan due to:
     
    1. Microsoft relies on Azure Communication Services (ACS) for voice infrastructure.
    2. ACS telephony services (PSTN) are not yet supported or licensed for Pakistan due to:
    • Local telecom regulatory restrictions.
    • Lack of PSTN carrier partnerships in the region.
    • Compliance and data residency constraints.

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