Customer maintenance window look different for one of the user and is not extracting the data too

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Posted on by Smehra33

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pastedimage1643376270294v1.png_2D00_640x480.png

This is the window that everyone has in the company, but suddenly for one of my users, the customer maintenance window is different and is not fetching the existing data properly and neither letting him add a new customer.

This is what his window looks like, How to fix this? I tried changing user preferences but had no luck. Please help me fix this problem.

Thank you in advance

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Answers (2)

Laura Grewe 24 on at

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RE: Customer maintenance window look different for one of the user and is not extracting the data too

hello,

I'm hoping someone can assist me as well? I'm having a similar issue with a Transfer Entry screen, it is a customized screen, and the user is new (since we upgraded to GP 2018) The other staff were here and working on these shared workstations prior when we were on GP 2015. This new user has the same Alternate/Modified Forms and Reports setting, as default user. When this new user chooses the Document type of Dept Trsfs she gets a message saying 'You dont have access to this Document type.'
Smehra33 137 on at

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RE: Customer maintenance window look different for one of the user and is not extracting the data too

Thank You everyone for the help and guidance. The problem is solved and you guys were right it was a third-party customization for the window and the user was not added for that product. Thank you once again for your time :)
Richard Wheeler 75,730 on at

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RE: Customer maintenance window look different for one of the user and is not extracting the data too

Can you send a screenshot of Tools->Setup->System->Alternate Forms and Reports?

One for Microsoft Dynamics and the other for whatever third-party product you use that has an alternate customer maintenance screen.

Somehow this user is set differently than others.
Smehra33 137 on at

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RE: Customer maintenance window look different for one of the user and is not extracting the data too

And Everyone is using the same GP client and same Form

.dic file
Smehra33 137 on at

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RE: Customer maintenance window look different for one of the user and is not extracting the data too

Béat Bucher Thank you so much. You are right we are using a third party, and I am new to the company so Not aware of how was the setup done. How can I load the code for her? Please Guide and help. Thank you
Smehra33 137 on at

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RE: Customer maintenance window look different for one of the user and is not extracting the data too

Thank You Richard, The problem is not machine specific. It's the only user in the organization who is having this issue.
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Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at

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RE: Customer maintenance window look different for one of the user and is not extracting the data too

you said the security for Alternate Forms & Report is set to DEFAULTUSER profile.. but is there another profile ? is that the same for every user in GP ?

Where is the user running GP from ? does it have a local installed GP client or is everyone using the same GP client and the same FORMS.DIC file ?

The screenshots above clearly are not default GP forms for Customer Maintenance (see below).
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Richard Wheeler 75,730 on at

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RE: Customer maintenance window look different for one of the user and is not extracting the data too

Go a little further. Look at what is defined for this third-party product. Using the GP version or the third-party version.

Does this issue follow the user ID or is it machine specific?
Smehra33 137 on at

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RE: Customer maintenance window look different for one of the user and is not extracting the data too

And I didn't get the code loaded thing, As per my belief, we don't have to upload any code for having the window. Because other users have this bydefault
Smehra33 137 on at

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RE: Customer maintenance window look different for one of the user and is not extracting the data too

Thank you, Richard, Alternate forms and Report is set to DEfaultuserid (checked in SA)