Attachments open slowly

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We have a user that is having an issue opening an outlook attachment in Dynamics AX 2012. When the user opens a document that has attachments, highlights the

one they want to open and clicks open it takes at least a few minutes to open. these are email attachments they are trying to open. When I log into the same PC with my account I have no problem opening the attachments. The user can log onto another PC and have no issues. It seems that there are a couple PC's that work and a couple that don't. I have tried to completely remove / reinstall Dynamics and office (2016). Add and remove account, remove updates and about everything else you can think of. Does anyone have a fix for this? Let me know if you need more info

Windows 10 Pro

build 1809 / 1803

MS Office 2016

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André Arnaud de Cal... 300,911 Super User 2025 Season 2 on at

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Hi,

It sounds like it is more related to caching. You can try to delete the user cache files on the client. They do have the extension .auc and .kti. You can find them in the users \AppData\Local\ folder.

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Community Member on at

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Andre

Thanks for the suggestion. I actually got it working by updating the Windows build to 1809. If I see it again

I will give your suggestion a try.

Thanks

Eric

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Jie G on at

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Hello,

For such kind of hang issue, hang dump is a good way to help find out the root cause. Just take a series of process dumps(two at least) and check the call stack to see what's blocking.

A sample reference: blogs.msdn.microsoft.com/.../finding-the-ax-user-and-the-x-call-stack-from-a-memory-dump-the-easy-way

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