Users receiving emails alerts twice each time a alert is triggered

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we are having a problem that all of our users is getting email alerts two times whenever a alert is triggered for the respective user he/she is receiving it two times the same email alert we have check the settings and we cant find any changes regarding that please someone having knowledge of this help us to fix this as soon as possible

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Ajit 8,755 on at

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Is there any difference between two alerts? Or both of them are identical? Trying to understand if there is any customization.

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Community Member on at

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both of them are identical same message to the same person

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Ajit 8,755 on at

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Would you please check email sending status form and see if you are getting two records there for same alert?

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Nagendra Varma K on at

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HI Shaikh,

What kind of email alerts change based or other type. If the email are triggered by Batch can you check whether the batch recurrence.

This also depends on the user account setting or the SMTP or outlook configuration. Check forum.mailenable.com/viewtopic.php

Thanks

Nagendra Varma K

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Community Member on at

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yes i have checked the email sending status of the emails and that is showing two records for same alert. all the content of the email are same but the time stamp of sending is differ by 1 minute.

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Community Member on at

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i have checked the batch settings the batch range of recurrence is set to 1 and recurring pattern is set to 10

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Ajit 8,755 on at

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I think that issue is not related to batch, looks like alerts are getting triggered twice. What about client notifications? Are they duplicate as well?

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Community Member on at

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no the notifications is not duplicate only the mail is getting send twice we have tried and checked everything on the ax settings but still the same issue

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