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Service | Customer Service, Contact Center, Fie...
Suggested Answer

Model in the Guides Demonstration mode

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We have one old HoloLens 2 device that was bought about a year ago and we also recently bought a new one recently. What I realized that Guide application Demonstration model is different in two devices. It is probably due to different version of GUIDES application being installed on the two devices. 

Demo model in new device is not impressive as the old one and I like to get the old model imported to the new one as demo.

Does anybody know if it is possible or not? If it is possible, I appreciate if you can advice how to do it.

If it is not possible, any other ideas of how to get older version of the application?

Thank you.

I have the same question (0)
  • Suggested answer
    Yoshika Suzuki Profile Picture
    Microsoft Employee on at

    Basically, I don't think you can downgrade the Guides application.

    If you have a backup of your environment, you may be able to revert to your environment before the upgrade.

    docs.microsoft.com/.../upgrade

  • DavePinch Profile Picture
    Microsoft Employee on at

    Hi TheSun, what aspects or appearance of the old demo/model do you prefer over the newer version? I would love to bring that feedback to the team.

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