web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Auditing in Portals
Microsoft Dynamics CRM (Archived)

Auditing in Portals

(0) ShareShare
ReportReport
Posted on by JasonMcneil 215

Hey all, might be a simple rtfm question, but Google hasn't turned it up for me yet.

If I want to see which portal user made which changes to a record at a particular time, can I see that in any way in the CRM audit log of the entity? Or somewhere else? I see that we can audit/log page views, but we're more interested in who did what and when.

Any thoughts?

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at
    RE: Auditing in Portals

    Hey Jason,

    CRM Portals always run in the context of one user only who had been configured at the time of Portal Hosting.

    So user-level auditing is not possible in CRM Portal, though you can enable Page-Tracking option on each portal webpage in order to logs/track when a user views a webpage in a web browser. The date/time, user's IP Address is logged along with the identity of the user viewing the page.

    If the user is authenticated, the log will be associated with the Contact record related to the user, otherwise the anonymous identity is recorded.  

    Can visit below link to configure this feature in portals:

    https://community.adxstudio.com/products/adxstudio-portals/documentation/end-users-guide/content-management/web-pages/page-tracking/

    Mark this an answer, If it helps.

     

    Cheers
    Arpit
    https://arpitmscrmhunt.blogspot.in

  • Verified answer
    Nicholas Hayduk Profile Picture
    Nicholas Hayduk 2,863 on at
    RE: Auditing in Portals

    Hi Jason,

    While you can turn on the CRM audit log for pretty much any entity, it won't be able to tell you which portal user made the change.  Operations performed by portal users will show up in the audit logs as being done by the "SYSTEM" user. There is no portal-specific auditing functionality (except for URL History, which is not what you are looking for in this case).

    So you can see what was done, and when, but not by whom.

    Sorry - probably not the answer you were looking for.

    Nick

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
HR-09070029-0 Profile Picture

HR-09070029-0 2

#2
ED-30091530-0 Profile Picture

ED-30091530-0 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans