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SSRS Report encounter timeout in production environment. But issue not replicable in non-prd

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I have an issue wherein SSRS Report in AX 2012 keeps on loading and encounter timeout in production environment. But in non-production environment, it can be generated within 1-2 minutes. Code and data is the same in both environments. I also conducted trace in both environment and compared them but couldn't find anything that could lead to the issue. I also tried to deploy the SSRS report, refresh caches via Tools > Caches (Refresh dictionary, data, elements, report server). The SSRS report uses SRSReportDataProviderBase
 
Any suggestions will be highly appreciated. Thanks.
  • Suggested answer
    Umesh Pandit Profile Picture
    Umesh Pandit 9,261 User Group Leader on at
    SSRS Report encounter timeout in production environment. But issue not replicable in non-prd
    Is the PROD and Non-PROD infrastructure is same? If not what is the difference, Was increasing the timeout setting was checked/tested?
     
  • Martin Dráb Profile Picture
    Martin Dráb 230,149 Most Valuable Professional on at
    SSRS Report encounter timeout in production environment. But issue not replicable in non-prd
    You'll likely need to collect more information about the execution in production. Reporting Services Log Files and Sources might help.

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