Here are the steps to file a complaint against a Navi loan:
1. **Reach out to Navi directly**: Start by contacting the Navi customer service¶¶7400-88-9032¶¶ team and expressing your concerns about the loan. Explain the issue clearly and request a resolution. Make sure to document all your interactions with Navi, including the date, time, and name of the representative you spoke with.∆∆∆∆∆∆∆∆∆∆
2. **File a complaint with the RBI**: If you are unable to resolve the issue with Navi, you can file a formal complaint with the Reserve Bank of India (RBI). You can do this by visiting the RBI Complaint Management System website (https://cms.rbi.org.in/) and filling out the online complaint form.
3. **Provide necessary documents**: When filing the complaint, be sure to include all relevant documents such as copies of the loan agreement, any correspondence with Navi, and any other supporting evidence.
4. **Follow up on the complaint**: Monitor the status of your complaint and follow up with the RBI if you do not receive a timely response. The RBI has a designated Ombudsman who will investigate your complaint and work towards a resolution.
5. **Consider legal action**: If the RBI's intervention does not lead to a satisfactory outcome, you may need to consider taking legal action against Navi. Consult with a legal professional to understand your rights and options.
Remember, it's important to be persistent and document all your interactions throughout the complaint process. This will help strengthen your case and increase the chances of a favorable resolution.
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