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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Delay in newsletter ca...
Customer experience | Sales, Customer Insights,...
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Delay in newsletter campaign delivery

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Posted on by Graham McAdam 14

Hello,

Can anyone help?

I am seeing that newsletters are taking days to be delivered to my audiences' email accounts. For example, email sent 15 March - from analytics, I see emails delivered 15, 16, 17, 18, 19, 20 March... all the way to 25 March.

What causes this delay?

Any input will be great for me to understand and optimise email marketing campaigns. 

Regards,
Graham

I have the same question (0)
  • Nya Profile Picture
    Nya 29,060 on at
    RE: Delay in newsletter campaign delivery

    Hi Graham,

    May I know if the newsletters are sent with customer journey.

    And if yes, how many contacts are in the audience of the journey?

    Is it an Outbound one or Real-time journey?

  • Graham McAdam Profile Picture
    Graham McAdam 14 on at
    RE: Delay in newsletter campaign delivery

    Hi Nya,

    Thanks for responding.

    Yes, it was sent in a customer journey to 125,500 contacts.

    Not sure what the difference of outbound and real-time. It was an external email marketing campaign, if that helps.

    Thank you,

    Graham

  • Verified answer
    Nya Profile Picture
    Nya 29,060 on at
    RE: Delay in newsletter campaign delivery

    Hi Graham,

    There has been similar feedback before about performance issues with customer journeys when there is a large audience, but no one has provided a viable solution for this.

    Maybe you can raise a support ticket for further help.

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