Entitlement Renewal Button - Map fields to new entitlement?

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Posted on by DynamicsFanatic

Hi All!

I'm working with entitlements coming from contracts and I'm trying to map renewed entitlements to the entitlement that was renewed. If I renew an entitlement, there's no way to trace back to the entitlement that was actually renewed - it just maps most of the fields and creates a brand new entitlement.

Is there a way I can map to a custom field the original entitlement which created the new entitlement when someone clicks the "renew" button? Would I have to create a custom button? Replace the button with a workflow?

Thanks in advance!