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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Cannot print after exp...
Microsoft Dynamics NAV (Archived)

Cannot print after export to excel

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Posted on by edlim 345

Hi all,

i have an issue on printing from excel after i export it from NAV 2013 R2 using Local Client mode.

NAV Version: 7.1.35473.0

Using -Cronus DB

CRONUS International Ltd./Departments/Financial Management/General Ledger/Chart of Accounts--> click on 'Balance Sheet' --> Microsoft Excel , save and print.

Hope someone can advise me.

Thanks

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  • edlim Profile Picture
    edlim 345 on at

    Additional info from my eventvwr

    Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x506741b5

    Faulting module name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x506741b5

    Exception code: 0xc0000005

    Fault offset: 0x00000000007f9128

    Faulting process id: 0x28d0

    Faulting application start time: 0x01cf86e4d1893e98

    Faulting application path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE

    Faulting module path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE

    Report Id: 25f5fa63-f2d8-11e3-826b-28d2445b5f50

    Faulting package full name:

    Faulting package-relative application ID:

  • Community Member Profile Picture
    Community Member on at

    Hi,

    Application is being crashed at print time or something else.

    Please try other file to print and please let me know that's printable or not.

  • edlim Profile Picture
    edlim 345 on at

    Hi Sandeep,

    thanks for replying. I still encounter the same error when i try to print other files under "Chart of Accounts".

    i realize that if i save it to local drive and print, same printer error happen. If i use 'save as' after saved the first copy, the print work fine.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Ok, do you try with admin permission? If not please try and let me know the status.

  • edlim Profile Picture
    edlim 345 on at

    Hi Sandeep,

    i already using Super User with full access but still not able to print.

  • Community Member Profile Picture
    Community Member on at

    I am talking about local admin permision for that machine and also check the event log.

    is there any event is being logged for it ? If yes please let me know.

  • edlim Profile Picture
    edlim 345 on at

    I am using local adminstrator account for my laptop.

    Below is the event log when the error occurs:

    Source: Application Error

    Event ID: 1000

    Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x506741b5

    Faulting module name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x506741b5

    Exception code: 0xc0000005

    Fault offset: 0x00000000007f9128

    Faulting process id: 0x21fc

    Faulting application start time: 0x01cf9020622a6c1c

    Faulting application path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE

    Faulting module path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE

    Report Id: a66ed3f8-fc13-11e3-8272-28d2445b5f50

    Faulting package full name:

    Faulting package-relative application ID:

    Source: Windows Error Reporting

    Event ID:L 1001

    Fault bucket 84967352, type 4

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: EXCEL.EXE

    P2: 15.0.4420.1017

    P3: 506741b5

    P4: EXCEL.EXE

    P5: 15.0.4420.1017

    P6: 506741b5

    P7: c0000005

    P8: 00000000007f9128

    P9:

    P10:

    Attached files:

    C:\Users\Edward\AppData\Local\Temp\128423781.cvr

    C:\Users\Edward\AppData\Local\Temp\Microsoft Dynamics NAV\8800\Chart of Accounts APAC_TESTUSER_IRMS 2014-06-25T02_51_34.xlsx

    C:\Users\Edward\AppData\Local\Temp\CVR6C7C.tmp.cvr

    C:\Users\Edward\AppData\Local\Temp\WER985F.tmp.WERInternalMetadata.xml

    These files may be available here:

    C:\Users\Edward\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_96f27eada06fc01c1b88216907f34cdc52c9ad_00000000_16c3e825

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: a66ed3f8-fc13-11e3-8272-28d2445b5f50

    Report Status: 0

    Hashed bucket: be594825d5ba6d185b4634ba19c4f8af

  • Community Member Profile Picture
    Community Member on at

    Thank you.

    Did you check pdf, is printable from there or not?

    If printable please let me know.

    It might be MS Office issue. So please ensure it's printable from PDF or not.

  • edlim Profile Picture
    edlim 345 on at

    Hi Sandeep,

    i tried to publish to pdf but the excel encounter error and restart again. Below is the error from eventvwr

    Source: Application Error

    Event ID : 1000

    Faulting application name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x506741b5

    Faulting module name: EXCEL.EXE, version: 15.0.4420.1017, time stamp: 0x506741b5

    Exception code: 0xc0000005

    Fault offset: 0x00000000007f9128

    Faulting process id: 0x2164

    Faulting application start time: 0x01cf903af715db4d

    Faulting application path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE

    Faulting module path: C:\Program Files\Microsoft Office\Office15\EXCEL.EXE

    Report Id: 5d473511-fc2e-11e3-8272-28d2445b5f50

    Faulting package full name:

    Faulting package-relative application ID:

    Source: Windows Error Reporting

    Event id: 1001

    Fault bucket 84967352, type 4

    Event Name: APPCRASH

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: EXCEL.EXE

    P2: 15.0.4420.1017

    P3: 506741b5

    P4: EXCEL.EXE

    P5: 15.0.4420.1017

    P6: 506741b5

    P7: c0000005

    P8: 00000000007f9128

    P9:

    P10:

    Attached files:

    C:\Users\Edward\AppData\Local\Temp\139897437.cvr

    C:\Users\Edward\AppData\Local\Temp\Microsoft Dynamics NAV\3276\Chart of Accounts APAC_ADMIN2_IRMS 2014-06-25T05_55_39.xlsx

    C:\Users\Edward\AppData\Local\Temp\CVRA13A.tmp.cvr

    C:\Users\Edward\AppData\Local\Temp\WERAB47.tmp.WERInternalMetadata.xml

    These files may be available here:

    C:\Users\Edward\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_EXCEL.EXE_96f27eada06fc01c1b88216907f34cdc52c9ad_00000000_11d2c0e3

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 5d473511-fc2e-11e3-8272-28d2445b5f50

    Report Status: 0

    Hashed bucket: be594825d5ba6d185b4634ba19c4f8af

  • Community Member Profile Picture
    Community Member on at

    Tell me one thing when you click on pdf, word or excel, which application is being crash?

    One more thing, you are able to print from PDF or not.

    Your NAV client is being closed or not.

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