75
Hi,
In Contract Renewals with the following setting:
returns the correct contracts:
However, with the same settings in Entitlements:
returns all the entitlements:
I check the Filter and it is the same in both cases. what am I missing?
Version 9.0 on premise with the latest patches.
Your help is greatly appreciated.
Thanks for your response,
CRM Version: On Premise version 9.0 with Update patch 0.19
To reproduce.
When creating a new case and select an account, you should only see the entitlements related to that account in the Entitlement dropdown.
However, it has all the active Entitlements in the dropdown.
It was working with the older Contact field workflow.
Thanks for your help.
Dear partner,
Can you please share the right version number and repro steps that will really help us in guide you also can you tell us how it was behaving before.
Regrads,
Mohamed sanuj Basheer
#1
André Arnaud de Cal...
291,711
Super User 2024 Season 2
#2
Martin Dráb
230,458
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
