web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Entitlement field retu...
Customer experience | Sales, Customer Insights,...
Unanswered

Entitlement field returns all entitlements

(0) ShareShare
ReportReport
Posted on by nickmang 75

Hi,

In Contract Renewals with the following setting:

pastedimage1597420170196v1.png

returns the correct contracts:
pastedimage1597420197182v2.png

However, with the same settings in Entitlements:

pastedimage1597420236415v3.png

returns all the entitlements:

pastedimage1597420279157v4.png

I check the Filter and it is the same in both cases. what am I missing?

Version 9.0 on premise with the latest patches.

Your help is greatly appreciated.

I have the same question (0)
  • nickmang Profile Picture
    nickmang 75 on at
    RE: Entitlement field returns all entitlements

    Thanks for your response,

    CRM Version:  On Premise version 9.0 with  Update patch 0.19

    To reproduce.

    When creating a new case and select an account, you should only see the entitlements related to that account in the Entitlement dropdown.

    However, it has all the active Entitlements in the dropdown.

    It was working with the older Contact field workflow.

    Thanks for your help.

  • Mohamed Sanuj Basheer Profile Picture
    Mohamed Sanuj Basheer 540 on at
    RE: Entitlement field returns all entitlements

    Dear partner,

    Can you please share the right version number and repro steps that will really help us in guide you also can you tell us how it was behaving before.

    Regrads,

    Mohamed sanuj Basheer

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Hamza H Profile Picture

Hamza H 141

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 132

#3
DAnny3211 Profile Picture

DAnny3211 130

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans