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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to reassign auto r...
Customer experience | Sales, Customer Insights,...
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How to reassign auto resolved emails

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Posted on by Community member
Hi,
 
Due to changes in the system, we need to rearrange some auto resolved emails.
How can I reassign auto resolved email to another record. In this case from account to contact level (as we moved the email address from account to contact)?
 
Kind regards,
Hubert
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    How to reassign auto resolved emails
    Hi Partner,
    auto resolved email?
    Do you mean emails that have been sent or received? and you want to change 'From' or 'To' value?
    You can notice that the status of these emails are completed, and are read-only, we can't edit any fields.
    Unless you change the status of the email back to 'draft',  then you can update fields value.

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