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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email tracking incorre...
Microsoft Dynamics CRM (Archived)
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Email tracking incorrectly because Outlook shortening Email Subject

Posted on by CU22051241-1
Hello,

I am facing an issue with email replies tracking incorrectly to Cases. This I believe happens because the email sent from CRM has a subject of a length greater than 255 but when the email is replied to on Outlook the subject is shortened, and the tracking token gets cut in between resulting in the token getting incorrectly fetched.



I hope this should be a known issue with a known cause. Is there a CRM fix for this?

Thanks in advance
Categories:
Email Router
Development / Customization / SDK
Service
Microsoft Office Outlook Client

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