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Customer experience | Sales, Customer Insights,...
Suggested Answer

User is not showing up in CRM Dynamics Online

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Posted on by

Hello,

I am trying to set up a new user in CRM.  I added the correct license in the admin console but i can't get them to show up,  I have compared my own access and they seem to have everything they need.  Does anyone have any other suggestions?

  • Suggested answer
    Venkatesh Nadar Profile Picture
    Microsoft Employee on at

    Hi,

    The user might have not synced to the CRM instance. So requesting you to open Service request with MS Support they will help to Force sync the user.

    Regards,

    Venkatesh N

  • Suggested answer
    Nishant Rana Profile Picture
    11,325 Microsoft Employee on at

    We faced the similar issue, the below helped us - use Force Sync User action of Power Platform Management Connector - Power Automate or PowerShell Cmdlets for the same

    nishantrana.me/.../

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