User is not showing up in CRM Dynamics Online

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Posted on by TM-07042005-0

Hello,

I am trying to set up a new user in CRM. I added the correct license in the admin console but i can't get them to show up, I have compared my own access and they seem to have everything they need. Does anyone have any other suggestions?

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Nishant Rana 11,325 Microsoft Employee on at

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RE: User is not showing up in CRM Dynamics Online

We faced the similar issue, the below helped us - use Force Sync User action of Power Platform Management Connector - Power Automate or PowerShell Cmdlets for the same

nishantrana.me/.../
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Venkatesh Nadar on at

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RE: User is not showing up in CRM Dynamics Online

Hi,

The user might have not synced to the CRM instance. So requesting you to open Service request with MS Support they will help to Force sync the user.

Regards,

Venkatesh N