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ISV solution license information

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Posted on by Hariharans87

Hi,

We are using ISV solution in AX 2012 R3. Where we can see the ISV license expiry date and other related information?

Do we really need to pay every year for ISV solution?

Thanks,

Hari

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Satish Panwar 14,671 Moderator on at

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Hi Hari,

The information may not exist in AX and largely depends upon the ISV itself on how they build the functionality. There are some ISV's that charge license fees (some %) every year. You should reach out to the ISV and try to find more details from them directly.

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Rustem Galiamov 8,072 on at

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Hi Hariharan S!

Maybe this link will be helpful:

community.dynamics.com/.../isv-solution-is-still-running-after-the-expired-license

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nmaenpaa 101,162 Moderator on at

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You can see the expiry date in the License Information form in the System administration module. The need for payments depends completely on what you have agreed with the ISV.

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Hariharans87 3 on at

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Little difficult to reach them. Any other way?

Why customer can’t see ISV license information?

Why there is a dependency?

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Satish Panwar 14,671 Moderator on at

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As Nikolaos mentioned, you can see if there is something from ISV in the system administration module. ISV is the owner and only they can provide you more information. If you can't reach ISV, try reaching out to internal folks who may have received the information when ISV was signed up. The contract documents will have such details.

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Hariharans87 3 on at

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License information form showing overall yearly brep expiry date.

That means I couldn’t check any information from my side. Right?

What next if I couldn’t find any ISV license information in contract?

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nmaenpaa 101,162 Moderator on at

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How about asking the ISV?

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Satish Panwar 14,671 Moderator on at

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Couldn't understand your response (#1 above.. "brep"?)

If you can't find anything that would help, better would be to reach out to ISV. ISV will be able to locate you as a customer and all details behind it. I hope at least you know which ISV.

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Hariharans87 3 on at

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To make sure what kind ISV license we bought.

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Satish Panwar 14,671 Moderator on at

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Noted. Thanks Hari. Reaching out to ISV is your best and reasonable option at this point.

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