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Microsoft Dynamics NAV (Archived)

Problem with Outlook Synchronization with Nav 2013 and Outlook 2013

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Posted on by oxillery 65

I'm facing a problem when trying to do a full sync with the Navision outlook synchronization add-in in outlook 2013. After starting, everything seems fine until he reaches the step "Synchronizing Microsoft Dynamics NAV Items". Here he will do about 15% and then give an error message saying an error occurred during the synchronization process.

Edit: I'm trying to sync Contact Items

I then enabled the error logging of outlook and found the following message:

Error: 25/04/2014 9:36:22 [9] Dump of exception type 'System.NullReferenceException'

Message: Object reference not set to an instance of an object.

Stack trace:    at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.Synchronization.MessageParser._ProcessOutlookItem(XPathNavigator outlookItemElement, SynchronizationSchema synchronizationSchema, NavisionSynchronizationEntity navisionSynchronizationEntity, OutlookSynchronizationEntity outlookSynchronizationEntity, EntryIdStorage entryIdStorage, Boolean isConflictResolution)
 at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.Synchronization.MessageParser.GetNextMessagePortion()
 at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.Synchronization.Common._ProcessNavisionData(MemoryStream incomingStream)
 at Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.Synchronization.Common.DoSynchronization(BackgroundWorker worker, DoWorkEventArgs e)

The strangest thing is that normal synchronization works fine, also doing a full sync with outlook 2010 (with the same add-in version) doesn't give any problems.

The add-in version I'm using is:

Microsoft.Dynamics.NAV.OLSync.NAVSyncAddIn.dll         7.0.34797.0
MapiHelper.dll                                                                           7.0.34797.0

Edit:
Navision version: BE Dynamics NAV 7.0                             7.034797.0

Does anyone know what causes the Full sync to fail in outlook 2013? 

*This post is locked for comments

  • oxillery Profile Picture
    oxillery 65 on at
    RE: Problem with Outlook Synchronization with Nav 2013 and Outlook 2013

    Hi, Thank you for your help. I'll have a look at the case with the connector.

    If that fails it will be best to contact Microsoft support about this issue.

  • Suggested answer
    Daniele Rebussi Profile Picture
    Daniele Rebussi 2,480 on at
    RE: Problem with Outlook Synchronization with Nav 2013 and Outlook 2013

    Hi, unfortunately I don't have any further suggestions: looking for information about this problem I just found an article referred to the connector (www.nav-connector.com/.../How-to-update-Production-Dynamics-Connector-from-Development-environment) which states that the error can also be related to entities Metadata ID which has to be unique.

    Have you considered to open an incident to ask for Microsoft support about the case?

  • oxillery Profile Picture
    oxillery 65 on at
    RE: Problem with Outlook Synchronization with Nav 2013 and Outlook 2013

    Hi Daniele, Thank you for your answer.

    I tried the steps but without success. As I'm syncing contact Items there is no "Outlook Collection" to define. I did check the "Outlook Item" value, but this remains the same in different languages.

    Our environment is the BE version, so as the KB suggested, the cause can still be the language difference. I just wouldn't know where to look.

  • Daniele Rebussi Profile Picture
    Daniele Rebussi 2,480 on at
    RE: Problem with Outlook Synchronization with Nav 2013 and Outlook 2013

    There is KB which however applies to NAV 2009: support.microsoft.com/.../967792

    Can you try to follow the steps listed and verify if they solve your problem?

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