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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Test send not sending ...
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Test send not sending internally?

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Posted on by Melissa Bocock 60

When using the ‘test send’ feature on a marketing email, the test emails will not send to an internal email address. If I put in my personal email address the test email is sent successfully. There is no error message when trying to send to an internal email address, the email is just never received. 

Any ideas? 

  • LA-02051057-0 Profile Picture
    LA-02051057-0 19 on at
    Test send not sending internally?
    Hello,
     
    We recently started using real time marketing (before we only used outbound) and we now have this issue.
     
    Test emails and emails sent from journeys to outlook are not received. But when sending to other email providers the emails are received.
     
    Did you find a solution to this issue`?
  • Melissa Bocock Profile Picture
    Melissa Bocock 60 on at
    RE: Test send not sending internally?

    Hi Preeti - unfortunately the email address you have provided has bounced back - is there an alternative address to use?

  • Melissa Bocock Profile Picture
    Melissa Bocock 60 on at
    RE: Test send not sending internally?

    Thanks Preeti - I have done as you requested.

  • Suggested answer
    Preeti Rana Profile Picture
    Preeti Rana on at
    RE: Test send not sending internally?

    Hi Melissa,

    Can you please create a support ticket for this issue so that the team can investigate?

    Guidance on creating ticket: mbs.microsoft.com/.../CRMSupport

    Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)

    Thanks,

    Preeti Rana

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Test send not sending internally?

    Hi Melissa,

    It will be appreciated if you could share reply or solution from support team.

    Regards,

    Clofly

  • Melissa Bocock Profile Picture
    Melissa Bocock 60 on at
    RE: Test send not sending internally?

    Thanks Clofly, yes sounds similar - I will raise a support ticket.

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Test send not sending internally?

    Hi Melissa,

    It seems that your internal email address is Outlook, 

    if so, the issue is very similar to the one in the following thread:

    https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/395848/i-can-t-receive-marketing-emails-in-my-company-s-email-address

    However, we are still waiting for feedback from the user.

    Please open a support ticket for further assistance.

    https://admin.dynamics.com/?referer=mbssupport

    Regards,

    Clofly

  • Melissa Bocock Profile Picture
    Melissa Bocock 60 on at
    RE: Test send not sending internally?

    Hi Clofly, thanks for responsing - by personal email address I mean a personal email address that I own, e.g @hotmail.com. By internal email address I mean emails addressed to our organisational email addresses. Does that help to clarify?

    I have checked junk folders and the emails have not gone there. It is also happening for actual marketing emails, not just test sends.

  • cloflyMao Profile Picture
    cloflyMao 25,198 on at
    RE: Test send not sending internally?

    Hi Melissa,

    Could you share more details about difference between "personal email address" and "internal email address"?

    Please check whether the test email was moved to junk or spam folder by internal mailbox system.

    Regards,

    Clofly

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