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When using the ‘test send’ feature on a marketing email, the test emails will not send to an internal email address. If I put in my personal email address the test email is sent successfully. There is no error message when trying to send to an internal email address, the email is just never received.
Any ideas?
Hi Melissa,
Could you share more details about difference between "personal email address" and "internal email address"?
Please check whether the test email was moved to junk or spam folder by internal mailbox system.
Regards,
Clofly
Hi Clofly, thanks for responsing - by personal email address I mean a personal email address that I own, e.g @hotmail.com. By internal email address I mean emails addressed to our organisational email addresses. Does that help to clarify?
I have checked junk folders and the emails have not gone there. It is also happening for actual marketing emails, not just test sends.
It seems that your internal email address is Outlook,
if so, the issue is very similar to the one in the following thread:
https://community.dynamics.com/365/marketing/f/dynamics-365-for-marketing-forum/395848/i-can-t-receive-marketing-emails-in-my-company-s-email-address
However, we are still waiting for feedback from the user.
Please open a support ticket for further assistance.
https://admin.dynamics.com/?referer=mbssupport
Thanks Clofly, yes sounds similar - I will raise a support ticket.
It will be appreciated if you could share reply or solution from support team.
Can you please create a support ticket for this issue so that the team can investigate?
Guidance on creating ticket: mbs.microsoft.com/.../CRMSupport
Please email us the ticket number on d365mktcomm@microsoft.com to follow up. :)
Thanks,
Preeti Rana
Thanks Preeti - I have done as you requested.
Hi Preeti - unfortunately the email address you have provided has bounced back - is there an alternative address to use?
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