Skip to main content

Notifications

Announcements

No record found.

Service | Customer Service, Contact Center, Fie...
Suggested answer

Multiple Customer Service workspace app

Posted on by 20

Hi

I am very new Dynamics 365, we currently have D365 Customer Service workspace app live. We have one major big project coming in and we want to have parallel development done so want to check is it feasible in Dynamics 365 to have more than one Customer Service workspace app on the same dataverse so we can do stagged approach for the changes so both are available at the same time??

Ex one Customer Service Workspace with Omni channel 

one Customer service workspace without Omni channel

Any information/guidance for the same would be great.

Thanks

Maha

  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar on at
    RE: Multiple Customer Service workspace app

    hey!

    Short answer, no.    Each "Customer service wokspace" is deployed into an environment.  Out of the box applications are only deployed once to environments and you can't duplicate or clone.   Going one step beyond:  The recommended approach is to have different environments, so production is left as production, but development/integration/Test is done in another environment separated.  IN this scenario, you can go to Admin.PowerPlatform.com and provision a new environment of type "Sandbox".  You can leave this new environment "empty", or perform a copy from your production (so it contains the same customizations & data).

    Regards,

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans