Quick preview of attachments in time line

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Posted on by lukasz.kaczorowski

Hello,

According to https://docs.microsoft.com/en-us/dynamics365-release-plan/2020wave2/service/dynamics365-customer-service/intuitive-email-file-attachment-experience-agents

"In this release, we are bringing the following file attachment capabilities to the agent experience:

Inline file attachment experience with the ability to manage multiple files.
Quick preview for files.
Ability to select and manage multiple attached files."

If I understood this correctly, when clicking on attachment file there should be some preview but in my case it doesn't work. After clicking in attachment it just downloading a file. I've tried .pdf .xlsx and .jpg neither of them seems to be working

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lukasz.kaczorowski 10 on at

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RE: Quick preview of attachments in time line

Thank you now I get it and it is working in that way. Unfortunately at the moment it doesn't preview .xlsx files.
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cloflyMao 25,198 on at

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RE: Quick preview of attachments in time line

Hi lukasz,

As title of the link stated, this feature only works for attachments of email, it will pop up a preview dialog after clicking the attachment record of subgrid.

If we want to preview attachments in timeline, currently the solution is still by using custom PCF control.