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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Understanding contact ...
Customer experience | Sales, Customer Insights,...
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Understanding contact quotas

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Posted on by dfgdhsjjffj 35

Hi, we purchased 20k contacts and I thought that meant we could email up to 20k contacts per month. Is that true? There's a bar that says we've used 10k contacts so far (we purchased January of this year) so do I actually have 20k contacts per month or per year? Help please! 

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    Shaina Profile Picture
    Shaina Microsoft Employee on at

    Hi, 

    Marketing contacts are cumulative throughout your license period or contract period. Each of the contacts that you engage through marketing activities during the contract period count against your total contact quota, even if you delete, or otherwise stop marketing to, an existing marketing contact during the contract period.

    Please refer to https://docs.microsoft.com/en-us/dynamics365/marketing/setup-troubleshooting#how-is-dynamics-365-marketing-licensed which has all the details on the contact quota.

    For Managing your quota limits you may refer : https://docs.microsoft.com/en-us/dynamics365/marketing/quota-management

    Regards,

    Shaina

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