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Customer experience | Sales, Customer Insights,...
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onsave handler: preventDefault() does not cancel form save in Sales Hub

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Posted on by 10

We have a form, for the appointment entity, for which we've registered an onsave-handling function. The intent is to display a confirmation dialog to the user when certain fields have been modified. To do this, the function cancels the initial save operation, then if the user clicks to confirm, it performs a second save operation asynchronously (with a check so that the function is not triggered again).

The code is roughly:

let confirmDialogIsOpen = false;

async function confirmSave(saveContext) {
if (confirmDialogIsOpen) {
// Allow save event from user confirmation
return;
}

confirmDialogIsOpen = true;

// Prevent save operation before async-break
saveContext.getEventArgs().preventDefault();

// ***Function synchronously returns here***

// Get result for confirmation dialog
const userHasConfirmed = await saveUserConfirmation();

if (userHasConfirmed) {
// Perform second save operation
saveContext.getFormContext().data.entity.save();
}

confirmDialogIsOpen = false;
}

This works correctly in the old-style default hub, and in Customer Service Hub. However, in Sales Hub the `.preventDefault()` call seemingly has no effect. No exception is thrown, and when the function synchronously returns before the async break, the save is performed and the form is soft-reloaded.

Has anyone else experienced/worked around this? Is it a known issue?

I have the same question (0)
  • LuHao Profile Picture
    40,892 on at

    Hi Toby,

    Please refer to

    community.dynamics.com/.../965940

    docs.microsoft.com/.../manage-auto-save

  • Toby Dimmick Profile Picture
    10 on at

    Thanks for the references - however these suggestions don't solve the problem.

    - We already have auto-save disabled for all forms.

    - We're calling .getEventArgs().preventDefault() from the passed-in execution context, not Xrm.Page.Context.

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