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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / See Registration detai...
Customer Insights - Journeys forum
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See Registration details during event Check-in process

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Posted on by Sophieanne 37

Hi,

One of our customers is using Dynamics Marketing to manage an annual event. They are working with the QR code funcionality for the check in process, but there seem to be some limitations for which I cannot find a solution. The main issue is that they would like to check the submitted registration values of the contact that wants to check in. They are able to do that now, but it's a real lengthy process because the moment you save your check-in record you are sent back to the event record overview. So they would need to manually search for this contact again and open their event registration details, which is too much work for hundreds of visitors.

It would be great if it was possible to add a quick view to the event Check in form, but that's not possible for a quick create form. Is there another way to collect these registration details of a contact as soon as they scan their QR code for the check in?

Categories:
Event Planning and Management
  • JoshDB Profile Picture
    JoshDB 60 on at
    RE: See Registration details during event Check-in process

    I don't understand why you've not done an app for Event managment already. I am currently having to create a bespoke Mobile and tablet application for my organisation to check people in and view their booking information there. I am also concerned about the offline capture for said application because we check hundreds if not thousands on occasions of people.

  • Suggested answer
    JoshDB Profile Picture
    JoshDB 60 on at
    RE: See Registration details during event Check-in process
    • Create a new Canvas app with 2 elements 
    • a QR code reader
    • and a Form
    • on the form in the "item" field write - 
      • LookUp('Event Registrations','Registration ID'='BarcodeScanner1.Value') 
    • Scan a QR code and it SHOULD update the form right there and then on the Canvas app showing you the details that you list in the Form control.

    I've got it working currently if you want to see a demo. You'd then have to build in functionality to then check them in. 

  • Suggested answer
    Diana Roy Profile Picture
    Diana Roy on at
    RE: See Registration details during event Check-in process

    Hello, this is Diana from product management team, unfortunately such option is today not available, we will track your feedback as an idea for improvement for the future, thank you

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