Hi, we are looking for a way to create a credit note (not free text) against a sales order invoice to discount the invoiced price without "returning" and "reordering" the invoiced item.
In our old system we were able to issue a single-line credit memo for JUST the discount negative price amount.
In D365 training, the method we were given essentially creates a duplicate of the original order line with negative quantity to "return" the item at its original price, and then copies the original line to a new line with positive quantity where we can reduce the price, to "reorder" the item at the discounted price. The process is laborious and the resulting credit notes & transactions are not easy to decipher.
Note, we do need to track the price change of the invoiced item, which is why we can't use the free text method. I did try changing the Accounts Receivable Parameter 'Credit note as correction' to Yes, but I couldn't really test it because we were only trained in the aforementioned method.
