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4The questions below concern only Real Time Marketing. Since Microsoft recommend a transition to RTM, we are trying to set up a plan for this transition and thereby avoid using Outbound Marketing altogether.
So the solutions we are looking for to the problems/questions below, we would prefer not to be solved with outbound marketing and the functionality available there.
Event
We lack the support to automatically cancel of registrations from an event without manual intervention.
Various scenarios can arise when an event is to be held, below we list some of them.
1: Customers who receive an invitation and register.
2: Customers receive an invitation to an event but do not want to participate and do not want to receive further communications (reminders) for that specific event. They want to be excluded from event reminder communications immediately. How should this be handled most effectively?
3: Customers who receive an event invitation, do not register the first time but should receive one or more reminders to register.
4: Customers who receive an invitation, register, receive some of the reminders but encounter scheduling conflicts in the customer journey and want to cancel the registration and not receive further communications thereafter.
All the described scenarios above should be possible to handle in a single customer journey in Real Time Marketing, preferably without manual intervention, neither from customers (they should not have to call or email but be able to cancel the registration via a button or similar) nor system users.
We do not have a portal, so that is not an option for us to receive cancellations from there.
Does somebody know how we can solve this?
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