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Posted on by CU09101359-0

In Dynamics CRM sales (online) under Queue, when I select a queue item and click on the "Route" ribbon button, the default selection is route to another queue, but I want to change this to "User/Team" default. since we never route to another queue.

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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dialog view

Hello User,

Have you checked if the new owner or team is also updated in worked by field .?

Click here

Thank you,

Amit Katariya

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CU09101359-0 5 on at

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hai, i just want to know how to change the option "route to another queue". and keep "User/Team" as the first option in the pop-up?

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CA-02051055-0 2 on at

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Hello, did you find a solution for this? We have the same requirement and want to change the default selection to "User/Team"

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