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dialog view

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Posted on by CU09101359-0
In Dynamics CRM sales (online) under Queue, when I select a queue item and click on the "Route" ribbon button, the default selection is route to another queue, but I want to change this to  "User/Team" default. since we never route to another queue.
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Development / Customization / SDK
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 5,902 Moderator on at
    dialog view
    Hello User,
     
    Have you checked if the new owner or team is also updated in worked by field .?
     
     
    Thank you,
    Amit Katariya

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