web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Voice Project...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Customer Voice Project can't Share and can't Remove access

(3) ShareShare
ReportReport
Posted on by EТ-11091301-0 12
I have a very important Customer Voice Project with a survey, that i must Share within accounts from my organization. All accounts have the required security roles. The Share button i clickable but not working, and the Remove Access button has the same issue. Video is attached.
Deleting the project is not an option for us.
Also, the same project is shared with a colleague but isn't visible on her hub.
Very dissappointing malfunction from Microsoft... 
cust-voice-share.mp4
Categories:
Dynamics 365 Customer Voice
I have the same question (0)
  • Suggested answer
    Muhammad Shahzad Shafique Profile Picture
    Muhammad Shahzad Sh... 2,373 Most Valuable Professional on at

    • Ask the project owner to download/export the survey template and have others import it as a new project under their accounts.

    • Alternatively, collaborate via Power Automate flows or Power BI dashboards tied to the same Dataverse data—not via the survey project UI.
       

    There’s no reliable fix from Microsoft as of now. Avoid using the “Share project” feature for critical collaboration. Use shared environments or Dataverse access control instead.

    Raise a ticket with Microsoft Support referencing this known limitation for escalation.

  • EТ-11091301-0 Profile Picture
    EТ-11091301-0 12 on at
    Thank you Muhammad for the suggestions. However, this is a feature that has worked previously and a company like Microsoft shouldn't have primitive problems like these.
    This project has been made years ago, the survey is connected to a Dynamics 365 CRM via a Power Automate flow, the data also goes to some SharePoint files and is connected to a Power BI report. The run-only users for the Flow MUST have the Project shared with then otherwise it shows a Successful status - but the survey isn't sent (which is also something that should never happen with a Microsoft service).
     
    We can't and shouldn't change all of these processes just because of a malfunctioning button.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 98

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 60 Super User 2025 Season 2

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 43 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans