Script Error on Lead Forms. Help needed!

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Posted on by yucelm

Hello,

I am getting two different kind of error messages on two different browsers (Firefox, Chrome) It happens when I open a lead only.

CHROME ERROR:

Script Error
One of the scripts for this record has caused an error. For more details, download the log file.
ReferenceError: MarketingSales is not defined at eval (eval at RunHandlerInternal (xyzcompany.crm4.dynamics.com/.../ClientApiWrapper.aspx, <anonymous>:1:1)

FIREFOX ERROR:
One of the scripts for this record has caused an error. For more details, download the log file.
@mirava.crm4.dynamics.com/.../ClientApiWrapper.aspx line 160 > eval:1:1 RunHandlerInternal@https://mirava.crm4.dynamics.com/form/ClientApiWrapper.aspx?ver=-759845529:160:1

I have no idea how to fix this as I have also checked the form properties (attached) and there is nothing that would cause this issue. Any help is highly appreciated.

Thanks...

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a33ik 84,331 Most Valuable Professional on at

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Hello,

It looks like a bug. Get in touch with Microsoft and open a ticket to resolve your issue.

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a33ik 84,331 Most Valuable Professional on at

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Hello,

It looks like a bug. Get in touch with Microsoft and open a ticket to resolve your issue.

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ba365guy 2,950 on at

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Hi yucelm

Same issue was faced by other users too on upgrade of 8.2 to 9.0

Suggested solution 1: https://aslamsumayya.wordpress.com/2018/03/15/dynamics-365-crm-how-to-resolve-script-error-while-saving-leads/

Suggested solution 2: Please read through this thread and try out the solution suggested in this: https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/271734/dynamics-365-instance-upgrade-to-v9-issue/804432

Should work!!

Finally, if nothing works, please contact MS Support.

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Mustafa Sabir on at

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Hi,

The error occurs because formxml of affected form might have been customized.

Please check if below tag is present in customization.xml of lead form.

<clientresources>
    <internalresources>
     <clientincludes>
      <internaljscriptfile src="$webresource:LeadManagement/Lead/Lead_main_system_library.js" />
     </clientincludes>
    </internalresources>
</clientresources>

which should be present to load the lead_main_system_library.

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ashish12 3,079 on at

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community.dynamics.com/.../804432

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yucelm 95 on at

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Solution #2 worked like a charm. I created a new solution "lead" exported it, commented out "marketingSales" sections and imported it again. All errors dissapperaed. Thanks a lot.

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