Script Error on Lead Forms. Help needed!

(0) Share

Report

Posted on by yucelm

Hello,

I am getting two different kind of error messages on two different browsers (Firefox, Chrome) It happens when I open a lead only.

CHROME ERROR:

Script Error
One of the scripts for this record has caused an error. For more details, download the log file.
ReferenceError: MarketingSales is not defined at eval (eval at RunHandlerInternal (xyzcompany.crm4.dynamics.com/.../ClientApiWrapper.aspx, <anonymous>:1:1)

FIREFOX ERROR:
One of the scripts for this record has caused an error. For more details, download the log file.
@mirava.crm4.dynamics.com/.../ClientApiWrapper.aspx line 160 > eval:1:1 RunHandlerInternal@https://mirava.crm4.dynamics.com/form/ClientApiWrapper.aspx?ver=-759845529:160:1

I have no idea how to fix this as I have also checked the form properties (attached) and there is nothing that would cause this issue. Any help is highly appreciated.

Thanks...

I have the same question (0)

All responses (6)

Answers (1)

Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (0)

Report

RE: Script Error on Lead Forms. Help needed!

Hello,

It looks like a bug. Get in touch with Microsoft and open a ticket to resolve your issue.

Was this reply helpful? Yes No
Suggested answer

a33ik 84,331 Most Valuable Professional on at

Like (1)

Report

RE: Script Error on Lead Forms. Help needed!

Hello,

It looks like a bug. Get in touch with Microsoft and open a ticket to resolve your issue.

Was this reply helpful? Yes No
Verified answer

ba365guy 2,950 on at

Like (0)

Report

RE: Script Error on Lead Forms. Help needed!

Hi yucelm

Same issue was faced by other users too on upgrade of 8.2 to 9.0

Suggested solution 1: https://aslamsumayya.wordpress.com/2018/03/15/dynamics-365-crm-how-to-resolve-script-error-while-saving-leads/

Suggested solution 2: Please read through this thread and try out the solution suggested in this: https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/271734/dynamics-365-instance-upgrade-to-v9-issue/804432

Should work!!

Finally, if nothing works, please contact MS Support.

Was this reply helpful? Yes No
Suggested answer

Mustafa Sabir on at

Like (0)

Report

RE: Script Error on Lead Forms. Help needed!

Hi,

The error occurs because formxml of affected form might have been customized.

Please check if below tag is present in customization.xml of lead form.

<clientresources>
    <internalresources>
     <clientincludes>
      <internaljscriptfile src="$webresource:LeadManagement/Lead/Lead_main_system_library.js" />
     </clientincludes>
    </internalresources>
</clientresources>

which should be present to load the lead_main_system_library.

Was this reply helpful? Yes No
Suggested answer

ashish12 3,079 on at

Like (0)

Report

RE: Script Error on Lead Forms. Help needed!

community.dynamics.com/.../804432

Was this reply helpful? Yes No
yucelm 95 on at

Like (1)

Report

RE: Script Error on Lead Forms. Help needed!

Solution #2 worked like a charm. I created a new solution "lead" exported it, commented out "marketingSales" sections and imported it again. All errors dissapperaed. Thanks a lot.

Was this reply helpful? Yes No