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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Cannot activate email ...
Customer experience | Sales, Customer Insights,...
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Cannot activate email convert rule (blank pop up window)

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Posted on by KvRoploo 131

We are testing the new Record Creation and Update rules for email-to-case creation, which use the Power Automate engine.

I have built my rule, but when I try to activate, the modal dialog that pops up with the activation button is blank. I have tried other browsers, incognito/in-private and all that kind of stuff. But still it is not possible to activate the rule. Also from the old interface it is not possible because it's a 'modern' rule.

See the screenshot:

2020_2D00_09_2D00_28-14_5F00_44_5F00_22_2D00_Regels-voor-het-maken-en-bijwerken-van-records-Regels-voor-het-maken-en-bijwerke.png

Your help will be much appreciated. Regards Kris

  • Suggested answer
    MrHospers Profile Picture
    MrHospers 4 on at
    Cannot activate email convert rule (blank pop up window)
    Although this is an old post, this behaviour is still present.
     
    Not sure if this will help in most cases but the problem arises when you have set the personal language of D365 to non-english. The resolution is: set this to EN en try again... Guess MS forgot to translate the popup properly :)
     
    This isnt the result of not having the latest updates or use incoginto browser.
  • KvRoploo Profile Picture
    KvRoploo 131 on at
    RE: Cannot activate email convert rule (blank pop up window)

    Hello Francisco,

    The solution is already provided in the topic. See the reaction of Karina on the 18th of may 2021.

    This is the only solution I know of.

    Regards.

  • DnX Profile Picture
    DnX 5 on at
    RE: Cannot activate email convert rule (blank pop up window)

    Hi!,

    Can you share your solution please?

    Regards,

    Francisco.

  • KvRoploo Profile Picture
    KvRoploo 131 on at
    RE: Cannot activate email convert rule (blank pop up window)

    Hello Karina, I allready solved my issue, see my message above yours.

    But thank you for the contribution :)

    Regards.

  • Verified answer
    Karina Geldstein Profile Picture
    Karina Geldstein 30 on at
    RE: Cannot activate email convert rule (blank pop up window)

    Hello KvRoploo,

    I was experincing the same on my environment. I tried what was mentioned here, I applied last updates for all my apps in my environment. After all my apps were updated to last wave, pop up windows appears normal and I could activate my rule.

    So it seems to be a bug on the versions. I strongly suggest to update your apps.

    Hope this helped. Regards,

  • KvRoploo Profile Picture
    KvRoploo 131 on at
    RE: Cannot activate email convert rule (blank pop up window)

    Hello Philipp,

    I have managed to get this running by deploying the Wave 2 2020 update. After the update was finished, everything worked as it supposed to work. So its a little weird, but i got it running again at the moment.

    I suggest to try the same

    Regards KvR

  • Philipp Focust Profile Picture
    Philipp Focust 145 on at
    RE: Cannot activate email convert rule (blank pop up window)

    Hello,

    I do have the exact same behaviour for my create/update rule.

    Did you manage to get this running or is it a bug from the system?

    Thank you and BR,

    Philipp

  • KvRoploo Profile Picture
    KvRoploo 131 on at
    RE: Cannot activate email convert rule (blank pop up window)

    Hello Modesto,

    I have followed some of your steps, also followed the steps in the provided link. When looking into the debug functionality, everything looks like it is working fine, also there are no differences in de code between my custom and standard solution.

    pastedimage1601894799495v1.png

    pastedimage1601894817113v2.png

    When I am performing a console trace in chrome, it does give some warnings. Can I provide those traces?

  • Modesto Iacopino Profile Picture
    Modesto Iacopino on at
    RE: Cannot activate email convert rule (blank pop up window)

    Hello,

    can you check if the console ( F12 ) of the browser is raising some exception?

    You can also check the network traces to understand if some requests is done and the status of them.

    Also have a look in this guide, maybe can help you:

    https://support.microsoft.com/en-gb/help/4552163/ribbon-troubleshooting-guide

    Regards

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