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Hi,
I am trying to enable Microsoft Teams calling in D365 Sales, for that the features shown in the below screenshot are disabled:
I have a Sales Enterprise license and the role of System Administrator. I have checked in my trial environment these features are enabled there.
Please suggest what can be the issue.
Hi,
Thanks for your response. I believe this solution is much more complex to implement.
In Microsoft Teams I have installed Viva Sales and getting all the conversion insights there. Is there any way that I can show the same insights (Transcription, Recording, etc) in Dynamics 365 Sales Hub App against Contact, Account, and Opportunity?
Regards,
Nabia
Hi,
You need Phone System License and Team License to enable the Team call.
Please check the following links.
These links are about the license.
Microsoft Teams add-on licenses - Microsoft Teams | Microsoft Learn
Assign Teams add-on licenses to users - Microsoft Teams | Microsoft Learn
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