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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Microsoft Teams calls ...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Microsoft Teams calls features disabled in Sales Hub App

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Posted on by Nabia Imran 10

Hi, 

I am trying to enable Microsoft Teams calling in D365 Sales, for that the features shown in the below screenshot are disabled:

I have a Sales Enterprise license and the role of System Administrator. I have checked in my trial environment these features are enabled there. 

Please suggest what can be the issue. 

pastedimage1683622050428v1.png

I have the same question (0)
  • Suggested answer
    Eiken Profile Picture
    Eiken on at

    Hi,

    You need Phone System License and Team License to enable the Team call.

    Please check the following links.

    MS Teams Call From Dynamics 365 Sales | Microsoft Dynamics 365 And Power Platforms Blog (d365update.com)

    These links are about the license.

    Microsoft Teams add-on licenses - Microsoft Teams | Microsoft Learn

    Assign Teams add-on licenses to users - Microsoft Teams | Microsoft Learn

  • Nabia Imran Profile Picture
    Nabia Imran 10 on at

    Hi,

    Thanks for your response. I believe this solution is much more complex to implement.

    In Microsoft Teams I have installed Viva Sales and getting all the conversion insights there. Is there any way that I can show the same insights (Transcription, Recording, etc) in Dynamics 365 Sales Hub App against Contact, Account, and Opportunity?

    Regards,

    Nabia

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