D365 Customer Insights not showing in multiple Environments

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Posted on by CS-27011637-0

I have 2 Environments and one has the D365 customer insights while the other does not. I have deleted the second instance now twice and rebuilt it with no luck. What am I missing here?

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Dynamics 365 Customer Insights - Data

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Daivat Vartak (v-9d... 7,835 Super User 2025 Season 2 on at

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Hi CS-27011637-0,

To use Customer Insights - Journeys, you need to install it in your system. Here's how:

Go to the Power Platform Admin Center.

Find your apps: Go to "Resources" and then "Dynamics 365 apps."

Find the Marketing app: Look for "Dynamics 365 Marketing Solution Only" and click the three dots next to it. Then, select "Manage."

Choose where to install: You'll see a page where you can select the part of your system where you want to install Customer Insights - Journeys.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics query.

Best Regards,
Daivat Vartak

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