Form 'simply' not saving

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Posted on by Jeroen J

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Hi dear reader,
Today I found an annoying but interesting issue. We have this custom entity called Person in which (tadataaaah) we record some personal data.
I have no idea when this started, don't use this entity a lot, but as of today it won't save changes. I change a simple text field and see the "unsaved changes" light up in the lower right corner.

But when I press the save button, just nothing at all happens! For pinpointing purposes I deactivated both Business Rules and the small part of javascript. There's a handfull of workflows but they're all asynchronous. Rebooted the entire system (twice by now).
Still the form won't save. No error message, no nothing.

Any thoughts?

Thanks and have a great weekend,

Jeroen

Dynamics CRM 365 8.2 on premise

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Sarah Daniel Beshay on at

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RE: Form 'simply' not saving

Hi Jeroen J,

If you have already tried deactivating all business rules and Javascript registered on the page, a few more things you can check is: Developer Tools Console window of your browser as you might spot any errors there - Confirm all required fields are filled - Test with a different browser - Create a copy of the form and remove any controls that might contains scripts to confirm they are not creating any conflict. These can be a good start.