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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / set cc field when send...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

set cc field when sending an email

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Posted on by Community Member

I want to automatically populate the cc field when sending an email.

How do I do this if the cc field coming from an incoming email is not an existing contact?

Please help.

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi cam64,

    Firstly, you need go Settings > Administration > System Settings, under Email tab, then simply flip the switch on ‘Allow messages with unresolved email recipients to be sent’ to Yes .

    pastedimage1633329319839v1.png

    Then you can refer following links to populate cc filed automatically through js or flow:

    Microsoft Dynamics 365: Set Unresolved Email Id's in party List from Java Script (mscrmbi.blogspot.com)

    Tip #1198: Add email address to recipients in javascript | Power Platform & Dynamics CRM Tip Of The Day

    Send Email to Unresolved Recipients in Dynamics 365 using Power Automate (linnzawwin.blogspot.com)

    If they all don't work, you can create one contact for the unresolved email address, then using following code to populate cc field:

    function UpdateBccField(executionContext) {

    var formContext = executionContext.getFormContext();

        var value = new Array();
        value[0] = new Object();
        value[0].id = "4e720040-c9a1-eb11-b1ac-0022480459c9";//guid of contact
        value[0].name = "Jim Glynn (sample)";//name of contact
        value[0].entityType = "contact"; 

        formContext.getAttribute("cc").setValue(value); //set the cc value finally
    }
}

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