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Customer experience | Sales, Customer Insights,...
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Customer Voice carriers in UK

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Posted on by 49

Hi all,

I am looking into Dynamics 365 Customer Voice (https://docs.microsoft.com/en-us/dynamics365/customer-service/voice-channel)

However, I have following questions where I can’t find the answer online. More specifically:

  • Which parties in the UK & Ireland does Microsoft cooperate with (which Telcom carriers?)
  • How does the cooperation work and where do we buy the telephone number (Microsoft or TelCom company)?
  • If a customer has a user license for Omnichannel voice, does this also include a user license for Teams Phone?

Does anybody can help me further?

Thanks in advance and best regards,

Willem

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