Field Service Mobile App error message - not able to update Work Order Status

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Posted on by szkvrcs

Hey Guys,

Currently we are setting up the Woodford Field Service Mobile app.

My goal is setup a field technician role, which is extended with the Dispatcher role - our customer has the special scenraio, where their field technicians also responsible for dispatching and scheduling their own work orders.

I used this documentation: https://docs.microsoft.com/en-us/dynamics365/field-service/view-user-accounts-security-roles

So I gave these roles for the user:

1. App Profile User

2. Field Service - Resource

3. Field Service - Dispatcher

After loging into the Mobile app I open the scheduled work order and trying to change the status from Scheuled to In Progress - this is when I get the error message which I can not figure out how to solve.

here it is:

6283.MicrosoftTeams_2D00_image.png

It also gives the same error message in the desktop version. I tried to copy the dispatcher role and give all the permissions regarding work orders and it's substatuses, but it also didn't work.

If you know how to solve this issue, let me know!

thanks!

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szkvrcs 30 on at

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RE: Field Service Mobile App error message - not able to update Work Order Status

It seems like this one worked! Thank you!!
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Community Member Microsoft Employee on at

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RE: Field Service Mobile App error message - not able to update Work Order Status

Hi partner,

From the screenshot, the error is “user does not have the msdyn_substatus attribute in the msdyn_workorder entity.

So the problems are in the work order entity and substatus field, and substatus is lookup field, you need also check work order substatus entity.

1.substatus field security.

You said that msdyn_substatus update is set ‘Yes’ in field security profile.

And you also need check the user you need is added to the same field security profile.

2.check entity permission of the dispatcher security role.

Regards,

Leah Ju

Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
szkvrcs 30 on at

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RE: Field Service Mobile App error message - not able to update Work Order Status

Yes, it is marked as Yes - this is not the problem unfortunately.
Thomas David Dayman 11,323 on at

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RE: Field Service Mobile App error message - not able to update Work Order Status

Can you make sure that there is a Field Level Security profile against the user with msdyn_substatus 'Update' marked as yes ?