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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Zetadocs Express passw...
Microsoft Dynamics NAV (Archived)

Zetadocs Express password?

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Posted on by David LeRoux 205

I continue to be cursed trying to get Zetadocs Express up and running with NAV 2013R2 using the Zetadocs Archive Service.

But, I have uncovered a clue in the event log as to my latest problem.

Login failed for user 'Zetadocs'. Reason: Could not find a login matching the name provided. [CLIENT: <local machine>]

It appears that some part of Zetadcs wants to log into SQL Server using a "Zetadocs" account. Sine my install did not create one, I went ahead and added it, not knowing what the password might be I tried the "sa" password that Zetadocs wanted to use during the install. In short, the new user account was at least recognized, but I got the password wrong.

Login failed for user 'Zetadocs'. Reason: Password did not match that for the login provided. [CLIENT: <local machine>]

Would anyone happen to know what password Zetadocs is trying to use?

 

Thanks,

 

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  • Suggested answer
    David Cole Profile Picture
    David Cole 1,975 on at
    RE: Zetadocs Express password?

    A technote about this issue has been published on our website: ZTN4328.

    Kind regards,

  • Verified answer
    David Cole Profile Picture
    David Cole 1,975 on at
    RE: Zetadocs Express password?

    We now have a hotfix available for this issue - please contact us at support@equisys.com if you require this hotfix. We will be publishing a technote on our website shortly, a link will be posted here when available.

    Kind regards,

  • David Cole Profile Picture
    David Cole 1,975 on at
    RE: Zetadocs Express password?

    We have successfully tested a solution to the above issue and a technote will be published in approximately one weeks time. This is an issue that may occur with some setups where the password policy is more complex. 

    A link will be published here when available. 

    Regards,

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Zetadocs Express password?

    Hi,

    Ok I finally installed ZetadocsArchive Database. The SQL script is trying to authenticate with user sa. By default SQL express only allows windows authentication. Right click the SQL Express instance->Properties->Security->Select SQL server and Windows Authentication.Restart the SQL service. Then reset the password for sa user found in ManualSQLScriptInstaller.cmd in line 11 /SAPWD.

    Run Setup.exe etc

    Regards,

    Vasilis Charalambous

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Zetadocs Express password?

    Dear David,

    I have the same problem with Zetadocs Archive Service, it is now 10/02 and no solution was posted to this support call. I created the SQL instance Zetadocs, enabled user sa because by default is disabled on SQL express. but sa password is unkown

    Did you finally solve this problem?

    Regards,

    Vasilis Charalambous

  • David Cole Profile Picture
    David Cole 1,975 on at
    RE: Zetadocs Express password?

    As you are now in direct contact with Equisys Technical Support in the USA on this issue, we will work directly with you.

    We will post another update here explaining the resolution once we have investigated further. Thank you.

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