Importing products does not work - Product ID exist error

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Posted on by Bartek933

Hello,

I want to update prices on some products via import, but it is not possible because everytime I try to I get an error that the Product ID already exists. I do not want to create new products, I want to update old ones. Does anybody know why is this happening and how to fix it?

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Abdul Wahab 12,070 Super User 2024 Season 1 on at

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RE: Importing products does not work - Product ID exist error

Hi Bartek933,

The error is telling the action is going to rate records instead of updating. It is important to know the steps you are following for the update. For more details: https://cloudblogs.microsoft.com/dynamics365/no-audience/2015/05/20/using-excel-for-microsoft-dynamics-crm-2015-record-updates/