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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Unsubscribe Feature do...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Unsubscribe Feature do not work for my default Subscription Center Portal in D365 Marketing

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Posted on by zylgwyn 22

Dear Community !

I Have a Production instance of Marketing with an Event Portal running on default subscription center. Earlier, I was able to run several email marketing campaign using this default subscription center and some of my leads, unfortunately, unsubscribed from my list. That way, I know it still works. But all of sudden the unsubscribe link doesn't work and I got notified by one of my client. 

After checking the issue and encounter several workaround in the forum, I still couldn't figured out what happened. 

pastedimage1619743060295v1.png

I've tried to add entry into Site Settings according to another thread --> Http failure response for Event Portal w/ custom domain - Dynamics 365 Marketing Forum Community Forum although mine is not custom event page.

Also, refreshing the portal. still doesn't work. 

Here is the link to my default subscription center https://metisc.microsoftcrmportals.com

Here is the unsubscribe link https://metisc.microsoftcrmportals.com/manageSubscriptions?msdynunsubscribeid=Bhx6GEsXx2Mgd8X145T7y5GuNbmgmTYwhGh7x9mO754x

Any help is appreciated. Thank you very much

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,064 on at

    Hi,

    It is recommended to restart / reset your portal.

    1. Open your Power Apps and tick the portal you’re using. Click the Settings button.

     MicrosoftTeams_2D00_image-_2800_2_2900_.png

    1. Click the Administration link. Try to restart or reset your portal to see if it can be resolved.

     MicrosoftTeams_2D00_image-_2800_3_2900_.png

    1. In the Manage Dynamics 365 Instance tab, try to update the instance.

    1638.MicrosoftTeams_2D00_image-_2800_4_2900_.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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