Problem with App CRM for Outlook

(0) Share

Report

Posted on by Zucko_mac

195

I have a problem with App CRM for Outlook , I added 4 contacts using the tracking from Outlook. However, I was able to verify that they had been synchronized, but it overwrites directly on a contact, I do not know what the problem may be.

Thank very much.

*This post is locked for comments

All responses (4)

Answers (1)

Verified answer

Shidin Haridas 3,497 on at

Like (0)

Report

RE: Problem with App CRM for Outlook

Zuco, try setting the direction of the sync to be only from Dynamics to Outlook and not vice versa.
Wayne Walton 13,726 on at

Like (0)

Report

RE: Problem with App CRM for Outlook

It would only do that if those contact had the same email address, and therefore were linked by Dynamics as the same contact. That is expected behavior.
Zucko_mac 195 on at

Like (0)

Report

RE: Problem with App CRM for Outlook

The CRM overwrites all the values in the contact field. When I update a contact from outlook, what it does is overwrite all the data of an existing contact.
Suggested answer

Shidin Haridas 3,497 on at

Like (0)

Report

RE: Problem with App CRM for Outlook

What exactly is being overwritten on the Contact?

Can you go to Settings -> Administration -> System Settings -> Synchronization -> Manage the Synchronized fields and ensure that the direction is as required?