Since over a year now we have regular problems with the “Dynamics App for Outlook”. We use Dynamics 365 for Sales Enterprise (current version in the cloud) and Office 365 for Business Standard.
The last solution which seemed to work for a longer time was to implement a script, that clears the internet explorer cache and the windows temp folder when the computer starts.
However, recently we are getting more problems again. I summarize the kind of problems:
- Emails being tracked end up at a different contact
- Emails being tracked seem to not end up anywhere (which might be related to the first problem, that a different contact gets it)
- It seems the App freezes and doesn’t refresh when you select a new email. Therefore the last contact that was selected gets the tracking. It can’t be because of computer speed or internet speed. Both is excellent.
- The symbol in the email which shows that the email has been tracked sometimes is gone and then only after a restart there.
- The App shows that it is inactive and only the complete restart of outlook solves the problem
- The app crashes and shows a window with the option to restart it (which works)
Problem number 1 and 2 are most annoying, but some users complain about the app crashing several times a day (like every 30 minutes or so).
We have different versions of Office, like version 2002 and newer, also 64-bit and a few 32-bit variants. This is due to new installations of our clients. However there seems not to be a connection between the versions.
Things I have tried to solve this:
- The mentioned script which runs at every reboot (seemed to have effect a few month ago)
- Adding several urls to the allowed sites in IE via gpo (made no difference)
- Disable the automatic tracking based on an artificial intelligence, since that caused emails being tracked automatically which were not supposed to be tracked
- Removing and adding the App for the user via the Dynamics App for Outlook main settings page. à this actually solved the problem for one user
- Reinstalling office (which made no difference, or at least only temporary)
Is there something like a complete checklist available, what might cause this?
I’ve already tried most of the supposed solutions I could find in Microsoft forums etc. However, we still have these problems which make working with this is really frustrating.
Is there some expert out there who might know the solution here?
