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Report printouts cannot be taken

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Posted on by Isuru

From today we cannot take report prinouts. We can view only the report but cannot send to the printer for printing.

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Dynamics 365 Business Central

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Sumit Singh 11,382 Super User 2026 Season 1 on at

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Hi Isuru,

I think we might need more details along with Screenshot.

Still as per limited understanding you can try below:-

If you can view reports but cannot print them, the issue is likely related to printer configuration or print management settings in Business Central rather than the reports themselves.

Possible Causes

Printer Selection Disabled

Business Central uses Universal Print or network printers. If no printer is set up, the Print option will be unavailable.

Recent Update or Permission Change

Updates can reset printer mappings or require re-authorization.

Browser or Pop-up Blocking

If you are using Send to → Print, the browser may block the print dialog.

Steps to Fix

Check Printer Setup

Go to Search → Printer Management.

Ensure at least one printer is defined and assigned to your user or defaulted.

Set Up Printers in Business Central

Verify Printer Selections

Go to Search → Printer Selections.

Assign the correct printer for the report or user.

Check Permissions

Ensure the user has permission to execute print actions (e.g., Report Selection and Printer Management tables).

Test with “Download as PDF”

If PDF download works but print does not, the issue is printer configuration, not the report.

Official Documentation:

Set Up Printers and Print Reports

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Valentin Castravet 31,859 Super User 2026 Season 1 on at

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There have been a lot of reports from other users with this error so it seems like a bug, what version is your Business Central?

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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YUN ZHU 97,427 Super User 2026 Season 1 on at

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Same situation

Issue with Report Generation and Excel Export

"An error occurred while trying to display the report

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Rishabh Kanaskar 6,211 Super User 2026 Season 1 on at

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Hi,

This is a known intermittent issue in Business Central where report printing fails while previews still work. It usually relates to the Business Central online service, temporary print queue issues, or browser/permissions conflicts.
Workarounds:
> Try clearing your browser cache or switching to another browser.
> Close and reopen the session, then attempt printing again.
> Export the report to PDF and print from PDF as a temporary solution.
> If the issue persists for all users, raise a support ticket with Microsoft, as it may be a service side problem.
> Ensure that printer settings and permissions are correctly configured in BC and in the browser.

Thanks

Rishabh

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Nimsara Jayathilaka. 4,902 Super User 2026 Season 1 on at

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Hi

It’s a known intermittent issue affecting some tenants recently. Try clearing cache, switching browsers, and using the standard layout. If multiple users are impacted, it’s likely Microsoft-side, and raising a support ticket is recommended

Thanks

Nimsara

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