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Microsoft Dynamics CRM forum

Set "Tracked to Dynamics 365" category in Outlook for users who have not submitted the tracking

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how do we make sure that e-mails which have been tracked are displayed as /Tracked with Dynamics 365/ in Outlook for users who have not submitted the tracking? What if those users got access to D365 just after the initial tracking took place? Is there a way to /re-trigger/ the Outlook category  /Image/ in their Outlook so that they can see that the email got already tracked to D365?

Communication emails, that include parties of BU A and BU B, were tracked in CRM before users of BU B got access to the system. Currently, the emails are not displayed as tracked in Outlook for other/new users (like the parties of BU B).
Thanks a lot in advance for your help! :)

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