Missing scrollbar and formatting tool in marketing email editor

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Posted on by Anette Yun Engen

We have a missing scrollbar in the Marketing e-mail editor on e-mails based on custom templates made in old editor + the formatting tool disappears when reaching bottom of e-mail.

We are seeing a message in the header:

This e-mail was created in an older version of the e-mail editor or uses custom HTML code, and in some rare cases it may cause layout issues. Re-create the email if this happens.

Do we need to recreate all the templates? Is there any way to detect what specific code / set up that triggers this message to ensure we don’t reproduce the reason for the bar / tool missing?

Server version of D365 Marketing: 9.2.22043.00148

Client version: 1.4.4181-2204.3

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Aga M on at

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RE: Missing scrollbar and formatting tool in marketing email editor

Hi Anette Yun Engen,

Please create a support ticket (and include the HTML of your email) and we will investigate it.

admin.powerplatform.microsoft.com/support

Thank you,

PM, D365 Marketing