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Microsoft Dynamics AX (Archived)

Support Estimator Tool

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Posted on by Community Member

Hello team!

Has anyone used a support estimator tool in your client support engagements? I'm looking at the functionality whereby this tool

generates figures like the support FTEs, hours, efforts, rates, etc... based on the client's scope and complexity of their business processes/tasks.

Any ideas? If you have the template or tool, you can email me at mayessa34@gmail.com Thank you very much!

Connie

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Ludwig Reinhard Microsoft Employee on at

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Hi Maria, Are you referring to a feature that you already have in your system or are you looking for a tool that helps you estimating hours, etc.? Ludwig

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Community Member on at

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Hi Ludwig - I'm looking for a tool that helps me in estimating hours, etc.. Thanks!

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Ludwig Reinhard Microsoft Employee on at

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Hello Maria,

I think it there is no such tool available in the market. You would rather need to "develop" it yourself based on your / your company's experience.

Best regards,

Ludwig

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Community Member on at

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Thanks Ludwig! Just as I thought too.

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